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DTSTART;VALUE=DATE:20990101
DTEND;VALUE=DATE:20990102
DTSTAMP:20260429T145046
CREATED:20210706T141115Z
LAST-MODIFIED:20240416T083122Z
UID:10000046-4070908800-4070995199@www.ticommunication.eu
SUMMARY:Agile goes intercultural - Implementing agility in intercultural teams - Business training for executives\, agile coaches and scrum masters
DESCRIPTION:Today\, agile work is part of business routine in many companies. Independent teams develop new solutions for individual customer requirements. Self-reflection and feedback are part of their cooperation and leaders understand their role as facilitators and coaches. Challenges arise when agile approaches are rolled out globally and become part of international virtual collaboration. Diverse ideas about self-organization\, in the communication of critical project information or in the way planning is done often lead to discrepancies and impede targeted teamwork. The concept of agile leadership might be interpreted in different ways. The seminar raises awareness of typical obstacles in the global rollout of agile practices. \nContents\n\nStrengthening trust: manners\, behaviors and netiquette in virtual teams\nRetrospectives: How communication styles influence feedback\nWorking successfully: Understanding working styles in an international agile team\nAgile leadership: leadership philosophies and leadership expectations in an international context\n\nBenefits\n\nUnderstanding different interpretations of agile practices in an international context and using them constructively\nReflecting on your own cultural imprint and its effects on team members\nInfluencing project success through relationship management and communication\nDeveloping recommendations for your own working life\n\nMethods\n\nVirtual input\nGroup work and group discussions\nCommunication exercises and simulations\nVideo sequences\n\nNotes on Time:\n\nAs a virtual workshop: 9 am – 12 pm and 2 pm – 5 pm\nAs in-house measure: 9 a.m. – 5 p.m. incl. lunch and coffee break\n\nNumber of participants: 3 to max. 10\nYou can book the training as an in-house measure or as a virtual training. If more than two people are interested\, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below. \nTraining languages: English\, German\, Portuguese and Spanish. \n 
URL:https://www.ticommunication.eu/en/event-details/agile-goes-intercultural-implementing-agility-in-intercultural-teams-business-training-for-executives-agile-coaches-and-scrum-masters/
LOCATION:virtual
CATEGORIES:Agility,Leadership
ATTACH;FMTTYPE=image/png:https://www.ticommunication.eu/wp-content/uploads/2021/08/Agile-Alexandra_Metzger.png
ORGANIZER;CN="Alexandra Metzger":MAILTO:contact@ticommunication.eu
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20990101
DTEND;VALUE=DATE:20990102
DTSTAMP:20260429T145046
CREATED:20220817T100122Z
LAST-MODIFIED:20260224T094513Z
UID:10000242-4070908800-4070995199@www.ticommunication.eu
SUMMARY:Customer Centricity - Business seminar for specialists and executives who want to get familiar with the topic
DESCRIPTION:Especially in mature markets\, for companies and organizations it is becoming increasingly difficult to differentiate from competitors only with products or services. At the same time\, the specific design of customer relationships and customer experience is a growing factor for success. \nWith a customer-centric approach\, companies consistently focus on customer relationships from R&D to after-sales. Individual customer wishes\, expectations and needs are the center of entrepreneurial activity. \nCustomers are not only the focus of sales and marketing employees\, but everyone in the organization is working on the creation of a unique and tailored shopping experience. The overall objective is a long-term\, loyal and profitable relationship with the client. \nIn our training\, we will show you how to implement a customer-centric mindset in your company. You will learn basic methods that support the design of a positive customer experience: \n\nUnderstanding customer centricity as a holistic strategic approach\nAnchoring customer focus in corporate culture\nDesigning customer experience\n\nUse personas and user stories for a better understanding of customers\nMake customer journey and touchpoints transparent\nCreate a unique customer experience and wow moments\n\n\nIdentify and manage the challenges of customer centricity transformation\n\nBenefit:\n\nUnderstand the central importance of individual customer needs for the company’s success\nLearn about approaches with which a customer-centric mindset can be established in the company\nBecome familiar with tools and methods that lead to a better understanding of customers and thus create a positive shopping experience\n\nMethods: \n\nVirtual input\nGroup work\nGroup discussions\n\nNotes on Time:\n\nAs a virtual workshop: 9 am – 12 pm and 2 pm – 5 pm\nAs in-house measure: 9 a.m. – 5 p.m. incl. lunch and coffee break\n\nNumber of participants: 3 to max. 10\nYou can book the training as an in-house measure or as a virtual training. If more than two people are interested\, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below. \nTraining languages: English\, German\, Portuguese and Spanish.
URL:https://www.ticommunication.eu/en/event-details/customer-centricity-business-seminar-for-specialists-and-executives-who-want-to-get-familiar-with-the-topic/
LOCATION:virtual
CATEGORIES:Customer Centricity,Leadership
ATTACH;FMTTYPE=image/png:https://www.ticommunication.eu/wp-content/uploads/2022/08/Vorlage-Event-Titelbild-mit-Trainerbild.png
ORGANIZER;CN="Alexandra Metzger":MAILTO:contact@ticommunication.eu
END:VEVENT
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