Facilitating and leading effective virtual meetings across cultures
2099-01-01 | virtual
Since 2020, virtual working from the home office has become the “new work” routine overnight. Travel and face2face meetings suddenly disappeared, but projects still had to continue. By remote control, with trial and error. Without specific preparation or training in this previously little-used medium. Since then, many people have found themselves in a day that is riddled with online meetings. Terms like “zoom fatigue,” “resilience,” etc. indicate that face2face meeting principles do not simply translate into the virtual space. Because virtual collaboration is here to stay in the post-Covid era, it is time for a moment of individual pause, reflection on own experiences and sharing of tools & rules for successful virtual communication. Depending on the needs of the participants, the following topics, for example, which play a role in the communication and collaboration of multicultural teams, can be highlighted:
Main Contents

Challenge cultural intelligence – cultural ways of thinking and working
Challenge virtual space – virtual meetings – face2face meetings – hybrid meeting forms
Intercultural meets virtual – mastering dual challenges for the design of online meetings
Bridging distance, creating closeness and psychological security
Agile tools and best practices for the design and execution of virtual meetings in all meeting phases
Enabling interaction and feedback, managing team dynamics

Benefits

Reflection of own experiences
Exchange among participants with their best practices
Reflection on the role and skillset of the meeting faciliator
Improve virtual meeting quality, know about the team dynamics, identify individual fields of action, gain security and lightness in faciliating online meetings
Toolset – fill and expand own tool box

Note on times

As a virtual workshop: 9 am – 12 pm and 2 pm – 5 pm
As in-house measure: 9 a.m. – 5 p.m. incl. lunch and coffee breaks

This course is also available as a Short Workshop. Click here to get there.
Number of participants: 3 to max 10
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.
Training languages: English, German and French

Intercultural Training Thailand: Land of Smiles – A peek behind the Thai Smile
2099-01-01 | virtual
Thailand is the second-largest economy in Southeast Asia and the only country in the region that has never been colonized. Buddhism as the predominant religion has a strong influence on many aspects of daily life, culture and business. Thais are famous around the world for their smiles and ‘having fun’ is an important part of Thai life … but visitors need to learn to see behind the facade – not every smile is a happy smile.
Contents
Communicating with the Thais:

Thai history, culture and values
Interpersonal relationships
Communication – verbal and non-verbal

‘Doing business’ in Thailand:

Business in Thailand – features, traditions and ethics
Thai business culture
Negotiations
Leading Thai teams

Relocating to Thailand:

Preparing for the move
Western perceptions of Thailand
Thai attitudes to foreigners
Dealing with Culture Shock

Benefits

Increased self-awareness of your own culture as a filter of how you see things
Improved awareness & knowledge about Thai culture
Better understanding of Thai norms and practices
Faster adaptation and increased performance

Methods

Information sharing & discussion
Case Study analysis
Video cases
Group work
Individual reflection exercises

Note on times

As a virtual workshop: 9 am – 12 pm and 2 pm – 5 pm
As in-house measure: 9 a.m. – 5 p.m. incl. lunch and coffee breaks

Number of participants: 3 to max. 10
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.
Training languages: English and German.

Intercultural Training Italy: Success through competence beyond clichés and stereotyping
2099-01-01 | virtual
Hardly any other country is associated with so many stereotypes as Italy, one of Germany’s most important trading partners. The geographical proximity of the popular destination for vacation and holidays leads to the perception that we know each other and have found successful forms of communication. However, this is often not the case. In the interaction between Germans and Italians, cultural differences and numerous misconceptions repeatedly lead to misunderstandings and conflicts in various areas of business communication. Economic cooperation requires both sides to have in-depth knowledge of their own and the foreign culture so that synergy potentials can be exploited. The training is intended to make a valuable contribution to this.
Benefits

Confidence in business contacts through background knowledge of cultural imprints
Recognizing synergy potentials in intercultural cooperation (with intercultural teams)
Developing skills to prevent and/or deal with misunderstandings and conflicts

Methods

Practice-oriented information
Exercises (individual and in groups)
Analysis of (own) case studies
Exchange of experiences

Note on times

As a virtual workshop: 9 am – 12 pm and 2 pm – 5 pm
As in-house measure: 9 a.m. – 5 p.m. incl. lunch and coffee breaks

Number of participants: 3 to max. 10
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.
Training languages: English, Italian and German.

Intercultural Training Hungary: Successful communication and cooperation with Hungarian employees, colleagues and business partners
2099-01-01 | virtual
How can I communicate in an interculturally skilful and type-specific way to be able to recognise and avoid conflicts? The intercultural training for Hungary illustrates the differences in socio-culturally shaped patterns of thinking and behaviour in an intensive and multifaceted way. Participants gain an overview of country-specific cultural characteristics in order to better understand the people and work situations in Hungary. Thus, they are enabled to independently work out intercultural solution strategies and to recognise and deal with intercultural areas of conflict at an early stage. The participants are able to use potential synergies more efficiently and apply them accordingly. In this way, common goals can be achieved with more ease, while taking the local culture into account.
In addition, participants will reflect on their own culture and personality in order to better understand cultural differences.
Contents

Building relationships
Managing time
Understanding rules and quality
Hierarchy and status
Responsibility and initiative
Structure and motivation
Team concept
Dealing with emotions in meetings and negotiations
Expressing feedback and criticism

Benefits

You are made aware of the Hungarian culture
You know the most important cultural differences in communication, negotiation and cooperation
You will be able to deal with the differences efficiently and successfully
You know the success strategies for joint meetings and project goals
You increase your action, communication and impact competence

Methods

Interactive, practice-based training drawing on 16 years of experience of the trainer
Reflection and self-evaluation exercises
Transfer exercises, short knowledge inputs, quizzes and analysis of concrete case studies
Compilation of a personal action plan, learning objectives and strategies
Use of cultural models as a navigation tool

Note on times

As a virtual workshop: 9 am – 12 pm and 2 pm – 5 pm
As in-house measure: 9 a.m. – 5 p.m. incl. lunch and coffee breaks

Number of participants: 3 to max. 10
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.
Training languages: English, German and Hungarian.

Intercultural Know-How Hungary
2099-01-01 | virtual
Hungary looks back on a long history and always fought for its independence. Even today, the fighting character shapes the country and its people. Economically, Hungary is very interesting for foreign investments due to its attractive conditions and numerous German and international companies have large production facilities on site. Budapest is a lively and culturally extremely interesting metropolis with still some flair from the long-gone Austro-Hungarian monarchy. The business culture in Hungary has its peculiarities. It is advisable to take more time to build good and sustainable business relationships. Hungary is in a process of transformation in terms of management strategies and organizational development. This intercultural business training not only gives an overview of historical, economic, political and socio-cultural developments in Hungary, but also prepares you optimally for your market entry or for your longer stay in Hungary.
Contents

Communication behaviors
Relationship building
Decision making processes
Teamwork
Differences between generations

Benefits

The training is intended to optimize your cooperation with your Hungarian colleagues and partners:

Improvement of your contacts and smooth running of your projects
Optimizing your communication processes to achieve better results
Establishing lasting good business and working relationships to achieve goals
Saving time and nerves by knowing basic values and attitudes in Hungary

Methods

Input and exchange of experiences
Breakout sessions for communication exercises
Analysis of relevant case studies
Discussion and exchange among the participants

Note on times

As a virtual workshop: 9 am – 12 pm and 2 pm – 5 pm
As in-house measure: 9 a.m. – 5 p.m. incl. lunch and coffee breaks

Number of participants: 3 to max. 10
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.
Training languages: English, German and French.

Intercultural Know-How Romania
2099-01-01 | virtual
Romania is one of the younger EU accession countries (2007) and can look back on a good and steadily developing economy. Underestimated by many, Romania offers excellent skilled workers based on extremely solid training. Romanians do not see themselves as Eastern Europeans because they belong to the Roman culture and they are very proud of it. It is therefore advisable to know more about the country and its diverse landscape and cultural composition. Not only is Bucharest a booming metropolis, the city of Cluj in the west of the country is also an attractive place to invest. The business culture in Romania surprises with a mixture of factual orientation and cordiality. The boundaries between business and personal life are blurred, and it is important for Romanians to build good and sustainable professional and business relationships. Time management can therefore be a challenge. This intercultural business training not only gives an overview of historical, economic, political and socio-cultural developments in Romania, but also prepares you optimally for your market entry or for your longer stay in Romania.
Contents

Communication behaviors
Relationship building
Hierarchies and courtesy in business
Time management
Differences between generations

Benefits

The training is intended to optimize your cooperation with your Hungarian colleagues and partners:

Improvement of your contacts and smooth running of your projects
Optimizing your communication processes to achieve your goals more quickly
Establishing lasting good business and working relationships to achieve optimal results
Saving time and nerves by knowing basic values and attitudes in Romania

Methods

Input and exchange of experiences
Breakout sessions for communication exercises
Analysis of relevant case studies
Discussion and exchange among the participants

Note on times

As a virtual workshop: 9 am – 12 pm and 2 pm – 5 pm
As in-house measure: 9 a.m. – 5 p.m. incl. lunch and coffee breaks

Number of participants: 3 to max. 10
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.
Training languages: English, German and French.

Working successfully with Filipino colleagues
2099-01-01 | virtual
The business world has become globalised. Intercultural competence has therefore become an important core competence and condition for a successful international business engagement. In addition to technical or subject-matter competence, the ability to work with people from other cultures and in different cultural situations is very significant.
Contents

Description and discussion of cultural differences and similarities between Germany and the Philippines
Comparison of the German and Philippine culture standards, thinking and behavioural patterns
German management styles, communication, motivation, hierarchy
Daily life in Germany (living, shopping, transport system, free time activities)
Introduction to German history and geography

Benefits

They learn to perceive and assess their own cultural orientation, recognise patterns of thinking and behaviour in the Filipino context and understand their significance in working with Filipino staff and colleagues
They acquire comprehensive knowledge of the country and its economy
You will build positive personal and business relationships through positive communication, fair negotiation and avoidance of conflict
Your contacts and projects run smoothly
You can prevent misunderstandings and conflicts
You save time, nerves and money

Methods

Short theoretical inputs (conceptual clarifications and definitions)
Case studies, critical incidents and dialogues
Role play
Discussion

Note on times

As a virtual workshop: 9 am – 12 pm and 2 pm – 5 pm
As in-house measure: 9 a.m. – 5 p.m. incl. lunch and coffee breaks

Number of participants: 3 to max. 10
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.
Training languages: English and German.

Influence Shift Workshop - Exclusive event for Senior Executives who are committed to activating their own and their organization’s hidden resources
2099-01-01 | virtual
Who influences whom in your work? If you are experiencing any of the situations below, chances are that other people are influencing you more than you are influencing them. Your boss, Global Headquarters or shareholders are limiting your power, saying No to your suggestions, denying resources, or keeping you waiting for answers. Your peers keep ignoring or even sabotaging the implementation of your important cross-functional project. Your team say ‘Yes’ to everything you say, but they implement your strategy so slowly that it drives you crazy.
Contents
Discover how to create an Influence Shift that changes the relationship dynamics with your most difficult stakeholders, so they get fully on board. In this online, experiential Influence Shift Workshop you will learn:

What an Influence Shift really is and how to apply its power to your most important work relationships in a positive, ethical way that benefits everyone involved
The exact steps to create an Influence Shift with your superiors, peers and employees that allows you to get what you need from them without pushing or pleasing
The 3 biggest saboteurs that slow high-achieving leaders down that cause business organizations to lose millions of dollars every year, and how to dissolve them
How to activate the hidden resources in your organization and boost collaborative performance, increase agility and accelerate strategy execution

Note on times

2,5 hours

Number of participants: 3-8
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.

Collaboration is the new competition - Collaborative Communication Training Program in four modules
2099-01-01 | virtual
Imagine working in an environment where everyone feels comfortable sharing information, learning from each other, making suggestions for changes and improvements, and asking for what they want. Sounds idyllic? Cooperation and collaboration are not just values; they are also skills – skills that can to be trained, practiced, and developed. When collaborative skills are demonstrated consistently by leaders and employees in a work environment, these values come alive and so become a part of the culture and the daily routine. Creating a culture of trust will make you and your business flourish and grow, not to mention make your workplace more attractive to new talent. This training program, Collaborative Communication, is divided into 4 modules. Each module focuses on developing a specific skill set that revolves around interacting with others to promote engagement and collaboration within a distinct professional setting.
Module 1 – Public speaking and confidence training
Being able to present and share information confidently and naturally is an important skill when collaborating in a professional environment. In this module, we focus on how to engage and interact with your audience to make a competent and memorable impression. Additionally, we look at how to be more persuasive and build a convincing argument.
Module 2 – Teamwork and self-leadership
Cultivating a collaborative mindset as well as developing an attitude of self-leadership and self-responsibility are crucial skills for making teamwork work. In this module, we focus on the dynamics of teamwork and how to maximize the potential of working in a team. Additionally, we look at how leading yourself improves cooperation with others.
Module 3 – Managing potential for conflict
The sooner we recognize potential for conflict and address it, the easier it is to prevent escalation. In this module, we look at how to give constructive feedback and confront challenging situations in such a way as to preserve and even improve your working relationships. This ability is critical for collaboration. Conflict is inevitable, but combat is optional.
Module 4 – Cooperative negotiation skills
Everything in life is a negotiation. Nevertheless, there are different negotiation settings that require different approaches. In this module, we will look at internal negotiations and how to approach them cooperatively so as to maintain – and profit from – long-term working relationships.
Each module can be booked separately as individual seminar day(s) or all together as a training course. The length of each module depends on the needs of the client and is determined after a thorough needs analysis. Training can be conducted on-site and/or online.
Note on times
Please enquire about individually arranged training times.
Number of participants: 3 to max. 10
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.
Training languages: English and German.

Cultural Agility - Your competitive advantage
2099-01-01 | virtual
Cultural agility sets the course for successful leadership in a highly dynamic and uncertain world. To prepare for international challenges, leaders must constantly evolve to drive growth strategies and innovation, and to successfully engage with customers and employees from around the world. In a recent survey by the Economist Intelligence Unit, 90 per cent of executives from 68 countries said that “cross-cultural management” was the biggest challenge in working across borders. Even managers in domestic organisations will increasingly work with staff from different cultural backgrounds. 90 % of tasks and activities involve communication between people who think and behave differently. On average, 79 % of team performance is lost due to the clash of values and personalities combined with poor leadership. The ability to turn these differences into synergies reduces stress and conflict and can work to YOUR competitive advantage.
Contents

Self awareness and awareness of own prejudices and preconceptions
Learn to adapt your own behaviour to maintain effective communication
Increase team performance by reducing the clash of personalities associated with poor leadership
Reduce stress and conflicts
Instead, learn to create synergies when interacting and managing across cultures
Avoid cultural differences beconing a burden
Recognise your team’s capabilities, focus on their potential
Practical case studies and discussion of real-life examples

Benefits
The training aims to prepare participants for the intercultural implications of global leadership. “You cannot not communicate” (Paul Watzlawick) simply means that EVERYTHING you do is “read” as communication and communication is always cultural. It is therefore crucial to communicate as clearly and accurately as possible and not leave it to chance. Participants can therefore learn how to become more confident and competent in communicating in cross-cultural work environments to enable global leadership and cultural adaptation.
Methods

Interactive (group) exercises for reflection and application
Practice-based case studies from the trainer’s 20 years of experience
Exchange of experiences and mutual learning
Application of cultural models and presentation to change perspectives

Note on times

As a virtual workshop: 9 am – 12 pm and 2 pm – 5 pm
As in-house measure: 9 a.m. – 5 p.m. incl. lunch and coffee breaks

Number of participants: 3 to max. 10
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.
Training languages: English and German.

Intercultural Training Vietnam: Basic and advanced modules by practitioners for practitioners
2099-01-01 | virtual
Basic seminar (duration 4h)*
Do you regularly travel to Vietnam, are you posted there or do you often have to deal with Vietnamese colleagues and busines partners? In this short seminar you learn the most important basics to avoid the typical pitfalls, to move confidently in business life and to understand the most important intercultural contexts and differences. The seminar is rounded off with an introduction to the etiquette you should observe as a foreigner when working with Vietnamese.

Intercultural basics and sensitisation
Insights into Vietnamese culture
Communication in Vietnam
Individualism versus collectivism
Etiquette, Dos and Dont’s

Building on the basic seminar, we offer various advanced modules on the topics of HR management in Vietnam, negotiating in Vietnam, life in Vietnam for expatriates, and dealing with Vietnamese authorities. We also offer individual coaching sessions on Vietnam in which we provide you with advice during your Vietnam engagement. This is an opportunity to discuss your specific issues and problems with an experienced consultant. Please contact us for an individualised offer.
Advanced module 1 (duration 2h): Human Resource Management Vietnam
In the advanced module “Human Resource Management Vietnam” you acquire the basics to understand the most important intercultural contexts in order to effectively lead employees in Vietnam and to fulfil your role as a manager.

Understanding hierarchy
Status orientation
Uncertainty avoidance as a cultural dimension
Retention of good staff
Delegation of tasks and responsibilities

Advanced module 2 (duration 2h): Negotiating in Vietnam
In the advanced module “Negotiating in Vietnam” you gain insights into intercultural differences in understanding negotiations and contracts. The module lays the intercultural foundations for building resilient relationships with business partners in Vietnam, which are an elementary basis for good local business.

Relationships as a basis for cooperation
Understanding contracts – differences in Germany and Vietnam
Deepening communication in negotiations

Advanced module 3 (duration 2h): Living in Vietnam for expatriates
The advanced module “Living in Vietnam for expatriates” provides you with the most important information to have a relaxed and successful start in Vietnam in your life as an expatriate.

Personal security
Living in Vietnam
Differences between North, Central and South Vietnam, urban and rural areas
Dealing with corruption
Private travel in Vietnam
Traffic in Vietnam
Possibilities for leisure activities
Room for individual questions

Advanced module 4 (duration 2h): Dealing with Vietnamese authorities
In the advanced module “Dealing with Vietnamese authorities” you will get first insights into how Vietnamese authorities work and what this means for you as a foreign manager. We discuss questions about local corruption and how best to deal with it, as well as the tension between the usual way of dealing in Vietnam and modern compliance requirements.

Government and administration in Vietnam – an introduction
Dealing with authorities as a manager and expat
Corruption in Vietnam

Benefits

By combining the basic module with the advanced modules relevant to you, you can put together your own personal Vietnam training
Information from practitioners for practitioners
Relaxed interaction with Vietnamese business partners and employees
Avoid putting your foot in your mouth and losing face
Clarify intercultural issues that have arisen in dealing with Vietnamese business partners and colleagues
Build up an understanding of behaviour patterns of Vietnamese business partners and colleagues that have so far led to frustration and conflict

Methods

Practice-oriented input from a trainer with many years of Vietnamese experience as a consultant, manager and entrepreneur
Lecture combined with interactive exercises
Analysis of case studies, gladly also examples from the participants
Moderated exchange of experiences and discussion between participants

Special format/requirements
The advanced modules can only be booked together with the basic module or after the basic module has been attended. A maximum of two modules can be carried out virtually per day (the basic module and an advanced module or two advanced modules).
Number of participants: 3 to max. 10
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.
Training languages: English and German.

Reading the air – Conducting conversations and meetings with Japanese business partners
2099-01-01 | virtual
“Reading the air” is a bit more than the “active listening” we know from Western cultures: It means being able to perceive signals from interlocutors and react to them in an appropriate way. This is exactly what this half-day workshop is all about:

Japanese communication: Yes and no, feedback, criticism, argumentation style
Meetings with Japanese communication partners: Preparation, participants and hierarchies, conducting conversations, decision-making

Benefits
After participating in this workshop you will

understand Japanese communication signals
be able to utter criticism without making your Japanese counterpart lose face
get more qualified feedback from the Japanese
be able to successfully promote your projects and decisions

Methods

Case studies
Simulations
Individual and group exercises
Trainer input

Note on times

9 – 13 h with a short break.

Number of participants: 3 to max 10
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.
Training languages: English, German and Japanese.

Fragile-to-Agile Breakthrough Coaching
2099-01-01 | virtual
‘Growth and success in today’s marketplace is increasingly dependent on a willingness to be flexible and agile.’ (Scott M. Graffius, Agile Transformation)
Learn how cultural agility inspires leaders to gain clarity quickly and to respond flexibly and sustainably in an ever-demanding complex business world!
VUCAD² describes the increasing speed and frequency of change as a growing part of our everyday lives and business. VUCAD² is the acronym for Volatility, Uncertainty, Increasing Complexity and Ambiguity, Dynamics & Diversity. Businesses today need to be flexible and agile to survive in the so-called VUCAD² world. Any strategy for an Agile Transformation comes from knowing where you as leader and as organization are today and where you need/want to go.
This 30-days ‘Breakthrough Coaching Programme’ is designed to support you as a leader whose job it is to make sense of a complicated and turbulent world and how to respond to it faster and sustainably. This ‘Breakthrough Coaching Programme’ helps you embracing a growth mindset, adapting behaviours, and securing tools that deliver enhanced customer value, improve team performance, and achieve better business results. Expect the benefits of the ‘Breakthrough Coaching Programme’ that incite you in:

Creating a clear vision for your organisation’s goals
Uncovering hidden challenges
Establishing an Agile Mindset
Re-energising your potential as agile leader
Leading with clarity and confidence
Enhancing decision-making capabilities and adaptability
Building and empowering high performing agile teams
Embracing diversity for an innovative and inclusive culture

Arrange an exploratory call with Cultural Agility expert Marina Ibrahim to find out how this ‘Breakthrough Coaching Programme’ can help you gain AGILE insights and activate the agility of your organisation, leadership, and people.
Training languages: English and German.

Intercultural Training Egypt: More Relationship than Business? Business Training for Project Leaders, Specialists and Managers
2099-01-01 | virtual
Egypt is not only the most populous country on the African continent. For centuries its capital Cairo has been an important trading centre due to its convenient location as a hub between Southern Europe, the Orient and Black Africa. Numerous international corporations and business organisations that have their headquarters in Cairo and Germany is also one of their most important economic partners. German virtues and German products are highly valued in Egypt, but the German directness is less so.
Anyone planning to do business with Egyptian business partners or to work and live as an expat in the Arab world should therefore familiarise themselves with the country’s cultural characteristics and potential pitfalls at an early stage.
Contents

Understanding Egypt’s country, people and Egyptian culture.
Business is always personal: the Egyptian attitude towards time, truth, communication and how to build trust with business partners.
What influence does Islam have on business relationships?
The importance of negotiation and basic rules of optimal negotiation preparation.
Basic knowledge of Arabic language and body language: greetings / gestures / laughter / decorum and taboos.
How to prepare for intercultural challenges and successfully secure long-term and successful business relations in Egypt.

Benefits

Establishing the foundation for long-term and successful business relationships in Egypt.
Preparing for intercultural challenges and preventing misunderstandings and conflicts.
Expanding your scope of action and optimising your collaborations.
Your contracts and projects progress more seamlessly.
Saving time, money, stress, and frustration.

Methods

Interactive (group) exercises for reflection and application.
Practice-based case studies from several years of cultural experience of the trainer.
Exchange of best practice, experience and mutual learning.
Application of cultural models.

Note on the times

As a virtual workshop: 9 am – 12 pm and 2 pm – 5 pm
As in-house measure: 9 a.m. – 5 p.m. incl. lunch and coffee breaks

Number of participants: 3 to max. 10
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.
Training languages: English and German.

Intercultural Training Great Britain: A Brolly, Some Small-Talk and a Good Sense of Humour - Business training for Project Leaders, Specialists and Managers
2099-01-01 | virtual
What is important to do business successfully in the UK? Even after BREXIT, UK-German trade relations will continue.
Germany and the UK not only share common interests in tackling climate change, but also have a strong bilateral relationship in many other areas. In order to successfully address the still numerous challenges such as the climate crisis, pandemic, digitalisation, etc., and for trade and investment to flow as smoothly as possible across the Channel, we need a solid UK-German relationship.
What influence does the British mentality have on intercultural cooperation? What makes the British so “British” and why are they so different? Caution. Don’t be fooled by assumed external similarities and geographical proximity. Our intercultural training will give you an impression of the country’s cultural, political, historical and economic background and help you to understand British attitudes to life and behaviour – both in business and in personal relationships.

Contents

Understanding Britain’s country, people and island culture.
What is hidden between the polite and friendly people? Can you really learn small talk and British humour?
How do you build trust between business partners?
What historical events have shaped the British mentality?
What influence does religion have on British norms and values?
How have political and social trends shaped today’s mentality?
What regional differences should you be aware of in order to work successfully with your British colleagues and business partners?
How can you prepare yourself for intercultural challenges and successfully secure long-term and successful business relationships in Great Britain?

Benefits

Establishing the foundation for long-term and successful business relationships in Great Britain.
Preparing for intercultural challenges and preventing misunderstandings and conflicts.
Expanding your scope of action and optimising your collaborations .
Your contracts and projects progress more seamlessly.
Saving time, money, stress, and frustration.

Methods

Interactive (group) exercises for reflection and application.
Practice-based case studies from several years of cultural experience of the trainer.
Exchange of best practice, experience and mutual learning.
Application of cultural models.

Note on times

As a virtual workshop: 9 am – 12 pm and 2 pm – 5 pm
As in-house measure: 9 a.m. – 5 p.m. incl. lunch and coffee breaks

Number of participants: 3 to max. 108
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.
Training languages: English and German.

Successful cooperation with German or Austrian partners
2099-01-01 | virtual
Germany and Austria offers a lot of interesting business opportunities for Chinese companies. But which intercultural factors influence the cooperation between China and Germany? What thought patterns, behaviors and backgrounds do German partners have? How do you carry out joint projects with German colleagues? How are Chinese partners perceived by German partners?
德国给中国企业提供了许多有趣的商业合作机会。但哪些跨文化因素影响中德合作？德国合作伙伴有哪些不同于中国伙伴的思维模式、行为和背景？如何与德国同事共同进行项目的实施？ 在合作当中德国合作伙伴如何看待中国合作伙伴？

The participants can use the training to increase their awareness of the cultural characteristics of Germany and their effects on business life. During the training, the participants can deepen their knowledge of how their German business partners think, act and communicate. Together with the participants, I work as a trainer on the intercultural competence that is crucial for the success in cooperation with German business partners.
学员可以通过培训提高他们对德国文化特点及其不同文化对跨文化合作影响的认识。在培训中，学员可以加深对德国商业伙伴如何思考、行动和沟通的了解。跨文化管理培训帮助学员培养跨文化交流技能，这些技能对于与德国商业伙伴合作取得成功至关重要。
Training language
Chinese
培训语言
中文
Note on times

As a virtual workshop: 9 am – 12 pm and 2 pm – 5 pm
As in-house measure: 9 a.m. – 5 p.m. incl. lunch and coffee breaks

Number of participants: 3 to max. 10
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.

Blended Learning Course: WEST meets EAST. Working successfully with Chinese!
2099-01-01 | virtual
ONLINE LEARNING 24/7 + WEBINAR
Are you being sent to China or managing a project in a Chinese environment? Are you perhaps facing difficult negotiations in China business? Or are you expanding business relations or want to build them up? Would you like to send your project, sales or purchasing teams better prepared to communicate with Chinese business partners? Then this course is interesting for you!
Working with Chinese colleagues internationally or in China is part of everyday working life in many companies. Chinese culture has a decisive influence on the way your colleagues think, feel and act. Work and leadership styles that we take for granted are suddenly inappropriate and wrong. Chinese emphasize different values in work and business life, which can easily lead to difficulties in everyday life, and – if used correctly – also offers potential for development.

Contents
The Blended Learning Course guides you through the cultural differences in a practice-oriented way.
You will find the following contents in the four modules, which you can book individually or as a whole:

Module 1: What does culture mean? – Getting to know cultural sensitivity and improving personal perception.
Module 2: Country and people – Acquiring knowledge about “What makes China tick? Country, language, people, customs and traditions.
Module 3: Communicating with Chinese – Improving communication with Chinese colleagues, customers and Chinese employees.
Module 4: Working with Chinese – learning and practicing the key elements of working culture

Benefits

Sensitivity to cultural differences acquired
Learn what your personal perception is and what consequences this has for good cooperation
Basic knowledge about “What makes China tick? State, language, people, customs and traditions, acquired
Causes of conflict areas/misunderstandings understood and solutions found
Improved communication with Chinese customers and Chinese

Methods

Interactive (group) exercises for reflection and application.
Practice-based case studies from several years of cultural experience of the trainer.
Exchange of best practice, experience and mutual learning.
Application of cultural models.

Schedule

Total learning time of the self-learning units approx. 90 minutes, individual processing time may vary depending on intensity.
Four modules can also be used individually as microlearning.
4 x webinar 90 minutes or 1 day face-to-face training session
Total: 720 minutes = 12 hours

Number of participants: 3 to max 10
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.
Training languages: English and German.

Leadership Activation Workshop
2099-01-01 | virtual
You are a smart, competent and ambitious manager. You have attended various management training programs and read books to grow as a leader. You know what to do, but despite your efforts and good intentions, you find it hard to put it into action consistently. You often feel sandwiched between Top Management’s requests and your team’s needs; some of your work relationships are still frustrating, for example with your superiors or with colleagues in other functions, or you are finding it hard to bring out the best in your team. What is missing? How can you bridge the gap between where you are and where you want to be?
In this experiential Leadership Activation Workshop, you will discover the biggest obstacle that sabotages high achieving managers, teams and entire organizations and how to consciously activate your leadership to overcome it. This will give you one of the keys to exponential success and will move you to a new level of leadership impact.
You will come out of this workshop with:

A new understanding of what is holding you and your team back, that you never thought about, and what you can do to turn things around.
A new awareness of your true power of influence, that will allow you to make a greater positive impact in your organization, with greater ease.
A clear vision of the person and leader you really want to be.
An effective method you can apply in any situation at work and at home, that will help you to think, feel and behave like the person and leader you really want to be.
Practical tools to stop self-sabotage and activate the true leader within you.
A better understanding of how the brain works and of the critical importance of creating psychological safety at individual, team and organizational levels to achieve your goals faster.
A process that helps you to turn frustrating work relationships into productive collaborations, across hierarchies, functions and cultures.
An effective process to activate your team’s hidden potential, even if right now you think it’s impossible.

Methods:

Experiential activities in plenary and in sub-groups, depending on the number of participants.
Individual reflections and group discussions
Engaging videos to help gain deeper insights

Note on times

As a virtual workshop: 9 am – 12 pm and 2 pm – 5 pm
As in-house measure: 9 a.m. – 5 p.m. incl. lunch and coffee breaks

Number of participants: 6 to max. 12
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.

Customer Centricity - Business seminar for specialists and executives who want to get familiar with the topic
2099-01-01 | virtual
Especially in mature markets, for companies and organizations it is becoming increasingly difficult to differentiate from competitors only with products or services. At the same time, the specific design of customer relationships and customer experience is a growing factor for success.
With a customer-centric approach, companies consistently focus on customer relationships from R&D to after-sales. Individual customer wishes, expectations and needs are the center of entrepreneurial activity.
Customers are not only the focus of sales and marketing employees, but everyone in the organization is working on the creation of a unique and tailored shopping experience. The overall objective is a long-term, loyal and profitable relationship with the client.
In our training, we will show you how to implement a customer-centric mindset in your company. You will learn basic methods that support the design of a positive customer experience:

Understanding customer centricity as a holistic strategic approach
Anchoring customer focus in corporate culture
Designing customer experience

Use personas and user stories for a better understanding of customers
Make customer journey and touchpoints transparent
Create a unique customer experience and wow moments

Identify and manage the challenges of customer centricity transformation

Benefit:

Understand the central importance of individual customer needs for the company’s success
Learn about approaches with which a customer-centric mindset can be established in the company
Become familiar with tools and methods that lead to a better understanding of customers and thus create a positive shopping experience

Methods:

Virtual input
Group work
Group discussions

Notes on Time:

As a virtual workshop: 9 am – 12 pm and 2 pm – 5 pm
As in-house measure: 9 a.m. – 5 p.m. incl. lunch and coffee break

Number of participants: 3 to max. 10
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.
Training languages: English, German, Portuguese and Spanish.

E-Learning courses to prepare your intercultural business situations
2099-01-01 | virtual
Prepare for your international assignments wherever and whenever you like!
With our innovative e-learning courses, you’ll become fit for intercultural business situations. You and your employees control your own learning process – just the way you need it: Where, when and for as long as you like! Become familiar with the most important cultural business peculiarities of a country, in order to “survive” intercultural business situations.

The courses are designed with an eye to variety and include several interactive course elements.
Learners are encouraged to pay full attention through a combination of reading and listening texts, videos, animations, smaller tasks and quizzes.
In the case of more extensive needs, the courses can be combined with coaching and/or workshops in a blended format.
The average time needed to complete each course is between 70 and 90 minutes.
If desired, the individual e-learning courses can also be integrated into your own LMS.

Currently we offer intercultural e-learnings on the following topics & countries:

Intercultural Awareness
Business Culture Australia
Business Culture Austria
Business Culture Arab Gulf States
Business Culture Belgium
Business Culture Brazil
Business Culture China
Business Culture Germany
Business Culture France
Business Culture Great Britain
Business Culture India
Business Culture Japan
Business Culture Malaysia
Business Culture Mexico
Business Culture The Netherlands
Business Culture Philippines
Business Culture Poland
Business Culture Romania
Business Culture Russia
Business Culture Saudi Arabia
Business Culture Singapore
Business Culture South Korea
Business Culture Sweden
Business Culture Switzerland
Business Culture Southeast Asia
Business Culture Hungary
Business Culture Taiwan
Business Culture UAE
Business Culture USA

In addition to existing courses, further e-learning courses are continually being developed. We would be happy to develop specific e-learning courses for your internal needs.
Price On Request

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E-Learning courses Personal Development
2099-01-01 | virtual
Develop yourself further wherever and whenever you want!
With our innovative e-learning courses, you have the opportunity to develop personally and professionally. You and your employees control your own learning process – in a way that suits you. You learn what is relevant to you, exactly where, when and for however long you want!

The courses are designed with an eye to variety and include several interactive course elements.
In the case of more extensive needs, the courses can be combined with coaching and/or workshops in a blended format.
The average time needed to complete each course is between 2 and 4 hours.
If desired, the individual e-learning courses can also be integrated into your own LMS.

We divide our e-learning courses for your individual development thematically into three groups. You can book the individual courses according to your needs.
1. Personality Development and Mindset

Conflict Management – Understanding and Solving Conflicts
Handling Fear and Uncertainty – Empowering Yourself
Motivation – Motivating Myself and Others
She is strong – Women at Work
The Power of Diversity and Inclusion
Unconscious Bias – Raising Awareness and Reducing Harm

2. Health and inner Balance

4 Pillars of Health
Resilience – Cultivating Your Inner Strengths
Self Care – Dealing with Stress and Preventing Burnout
Self-Efficacy – The Power of Believing in Yourself

3. Presence and Personal Brand

Embodiment – Move Your Thinking
Effective Meeting Facilitation
Rhetoric – Powerful Presentation Techniques
Successful Networking
The Power of Storytelling

In addition to existing courses, further e-learning courses are continually being developed. We would be happy to develop specific e-learning courses for your internal needs.
Price On Request

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E-Learning courses Agility and Teamwork
2099-01-01 | virtual
Develop yourself further wherever and whenever you want!
With our innovative e-learning courses, you have the opportunity to develop personally and professionally. You and your employees control your own learning process – in a way that suits you. You learn what is relevant to you, exactly where, when and for however long you want!

The courses are designed with an eye to variety and include several interactive course elements.
In the case of more extensive needs, the courses can be combined with coaching and/or workshops in a blended format.
The average time needed to complete each course is between 2 and 4 hours.
If desired, the individual e-learning courses can also be integrated into your own LMS.

We divide our e-learning courses for agility and teamwork thematically into three groups. You can book the individual courses according to your needs.
1. Productive Teamwork

Developing Winnings Teams
GRID – 4 Factors of Successful Teams
Project Management
Remote Collaboration
Successful Intercultural Cooperation

2. Successful Communication

Delivering Bad News
Effective Communication
Giving & Receiving Feedback Successfully
Leadership Conversations
Mindful Communication – Strengthening Connections and Preventing Conflicts

3. Agility and New Work

Agile Frameworks: Scrum
Design Thinking – Boosting Innovation and Creativity
Kanban Fundamentals – Stop Starting, Start Finishing
Understanding Agile
Understanding New Work

In addition to existing courses, further e-learning courses are continually being developed. We would be happy to develop specific e-learning courses for your internal needs.
Price On Request

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E-Learning courses Leadership
2099-01-01 | virtual
Develop yourself further wherever and whenever you want!
With our innovative e-learning courses, you have the opportunity to develop personally and professionally. You and your employees control your own learning process – in a way that suits you. You learn what is relevant to you, exactly where, when and for however long you want!

The courses are designed with an eye to variety and include several interactive course elements.
In the case of more extensive needs, the courses can be combined with coaching and/or workshops in a blended format.
The average time needed to complete each course is between 2 and 4 hours.
If desired, the individual e-learning courses can also be integrated into your own LMS.

We divide our e-learning courses for leadership thematically into three groups. You can book the individual courses according to your needs.
1. Leading Yourself

Effective Time Management
Goal Setting
OKRs – Effective Goal Setting
Self-Management – Boosting Your Productivity
Working From Home

2. Leading Individuals and Teams

Caring and Daring Leadership
Good Boss – Confident and Successful People Leadership
Handling Fear and Uncertainty – Empowering Others
Leading in a Coaching Mode
Leading in Times of Change
Leading Remotely
Positive Leadership – Strengthening Teams and Individuals

3. Management and Organizational Development

Designing Sustainable Change
Entrepreneurial Thinking
Managing Crises
Strategy Development – Shaping the Future

In addition to existing courses, further e-learning courses are continually being developed. We would be happy to develop specific e-learning courses for your internal needs.
Price On Request

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Workshop: Value-oriented Management
2099-01-01
Creating sustainable business practices is not just about profits; it’s about aligning your organization’s values with your day-to-day operations. Our Value-Oriented Management Workshop is designed to help you achieve long-term success by integrating values into your business practices. During this workshop, you will gain a comprehensive understanding of value-oriented management and its impact on creating sustainable business practices. We will guide you through the process of identifying your organization’s values and show you how to align them with your business strategies for maximum impact.
Main contents
Understanding Your Organization’s Values: Discover the core values that drive your organization and learn why they are crucial for sustainable success.

Aligning Values with Business Practices: Evaluate your current practices and identify areas for improvement. We will help you develop strategies to align your operations with your organization’s values, ensuring consistency throughout.
Creating a Culture of Values: Discover how to effectively communicate your values to your employees and empower them to act in alignment with those values. Foster a culture that promotes ethical decision-making and long-term sustainability.
Measuring Success: Identify key metrics to track your progress and make data-driven adjustments. Celebrate successes along the way and share best practices with fellow participants.

Methods
Led by experienced facilitators with expertise in value-oriented management and sustainable business practices, our workshops provide a collaborative and engaging environment for learning.
Note on times
Our workshops can be customized to fit your specific needs, ranging from half-day sessions to multi-day programs.
Number of participants: 3 to max. 10
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.
Training languages: English and German.

Workshop - Living and Working in Germany
2099-01-01 | virtual
If you are new to Germany or planning to move to Germany in the near future, whether for professional or personal reasons, you may be wondering what to expect and what will be expected of you. Do you want to know what it means when you are invited for coffee and cake in Germany? Why do German colleagues greet each other with “Mahlzeit” during lunchtime? Why do I not get a chance to speak in team meetings, even though I have something to say? How do I show respect? What builds trust, and how do I make friends both personally and professionally? Living and working in Germany can be an exciting but also challenging experience. The work and daily culture can significantly differ from your home country. There are differences, but also commonalities that can help you adapt to your new environment and feel comfortable.
Benefits
After this individualized training, you will:

Have a “Key to Germany” that provides you with a deeper understanding of cultural differences and similarities.
Possess a broad knowledge ranging from Goethe to Currywurst.
Be able to handle conflicts and misunderstandings in Germany with composure.
Improve your communication skills with German customers, colleagues, and employees.
Have learned and practiced the essential elements of collaboration in Germany.

Methods

Interactive exercises and simulations
Small group work
Structured group discussions and expert inputs
Sharing experiences and insights

Notes on Time:

As a virtual workshop: 9 am – 12 pm and 2 pm – 5 pm
As in-house measure: 9 a.m. – 5 p.m. incl. lunch and coffee break

Number of participants: 3 to max. 10
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.
Training languages: English and German.

Relationship management and Communication in Singapore & Malaysia
2099-01-01 | virtual
Business Training for Professionals
Singapore and Malaysia, two of the most prominent players in Southeast Asia, offer a variety of opportunities for doing business. Singapore, also known as the “Lion City”, is a small city-state and a hub for logistics, financial and hightech industry, research and development. Malaysia, much larger in size and with an abundance of natural resources, focuses on oil and gas industries, agriculture and manufacturing. Both countries lure with a well-educated workforce and an attractive economic landscape.
All this sounds and is promising but what happens when Western and Asian cultures meet? How can we bridge cultural differences when it comes to negotiations, meetings, organisational development, leadership style and conflict management?
In this training the participants can increase their awareness of cultural characteristics. Furthermore, they can deepen their knowledge of how people in Singapore and Malaysia think, act and communicate.
Benefits:

Deepen your understanding of cultural differences and similarities
Improve your communication skills with colleagues, customers and employees
Learn how to handle conflicts and misunderstandings
Be able to build good relationships that carry you far

Methods:

Interactive exercises
Small group work
Structured group discussions & expert input
Case studies
Sharing experiences and insights

Note on times:

As a virtual workshop: 9 am – 12 pm and 2 pm – 5 pm
As in-house measure: 9 a.m. – 5 p.m. incl. lunch and coffee break

Number of participants: 3 to max. 10
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.
Training languages: English and German.

Successfully Integrating Skilled Worker Immigration: Intercultural Training in Healthcare
2099-01-01 | virtual
Skilled Worker Immigration – A Key Solution to the Healthcare Workforce Shortage
Foreign professionals often face professional and personal challenges when entering a new work environment and integrating into a team, challenges that can be intensified by intercultural misunderstandings.
This training aims to enable participants to reflect on their own cultural values and norms and to strengthen their intercultural competence in dealing with diverse patient groups and colleagues. This is achieved through practical examples specific to the healthcare sector.
Our main goal is to promote effective inclusion and collaboration in a multicultural work environment while increasing the motivation of professionals.
The training is designed for all healthcare professionals, including nurses, medical assistants, physicians, and physician assistants.

Content

Basics of culture and value conflicts in a diverse environment
Differences in communication styles and feedback culture
Religious beliefs and their impact in the healthcare setting
Understanding cultural adjustment processes and frustration thresholds
Developing intercultural competence and team building
Handling misunderstandings and conflict management

Benefits
After participating in this virtual training, you will have

Developed methods and tips for communicating with target audiences.
Work effectively and interact confidently with multicultural patients.
Learn conflict strategies to resolve misunderstandings.
Developed self-care methods to promote resilience.

Methods

Input and presentation by the trainer
Reflection exercises on one’s own cultural influence and perspectives.
Role plays and case studies of intercultural scenarios.
Group discussions and sharing of experiences.

Note on the times

Workshop part 1: 9 a.m. – 12 p.m.
Lunch break: 12 – 2 p.m.
Workshop part 2: 2 – 5 p.m.

Number of participants: 3 – max. 10
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.
Training languages: English, German and Spanish

Intercultural features of doing business in North Africa: Algeria, Morocco & Tunisia
2099-01-01 | virtual
Intercultural competence gives you a competitive edge over competitors who neglect cultural aspects. It facilitates market entry and development. Overall, the training increases the chances of success when doing business in North Africa through professional preparation for intercultural interaction. It creates the basis for trusted and trusting business collaboration.
Content

Relationship building
Indirect communication
Hierarchy and respect
Understanding of time
Religion and traditions
Hospitality
Meetings, team and project work
Behavior in difficult situations and conflicts
Presenting and negotiating
Business trips – tips and practical recommendations

Benefits
Intercultural training for doing business in North Africa (Tunisia, Algeria and Morocco) offers numerous benefits:

Improving communication
Strengthening business relationships
Cultural sensitization
Avoidance of blunders
Competitive advantages

Methods

Presentation and discussion/ brainstorming in the plenum
Feedback explanations and discussion in plenary
Analysis of case studies
Inclusion of case studies experienced by the participants
Group work
Role plays
Participant-oriented reflections
Video clips
Interactive exercises
Breakout sessions

Note on the times

As a virtual workshop: 9 am – 12 pm and 2 pm – 5 pm
As an in-house measure: 9 am – 5 pm incl. lunch break and coffee breaks

Number of participants: 3 to max. 8

You can book the training as an in-house measure or as virtual training. If there are more than two participants, we can also schedule an open training course according to your wishes. Please enquire about the options using the registration form below.
Training languages: Arabic, German, English or French

How do I successfully integrate trainees and employees of different nationalities into my company?
2099-01-01 | virtual
Where might there be potential for conflict and misunderstandings in communication due to the different cultural backgrounds?
The topic is current: many companies are increasingly employing staff from abroad or are considering how they can support refugees in their integration into the world of work, e.g. through internships or apprenticeships. It is not uncommon for “worlds to collide” in day-to-day interaction.
If integration is to be successful for everyone, it is important for both sides to develop an understanding of the cultural background of the other, to know other communication patterns and to defuse potential conflicts at an early stage.
Would you like to take off your “German cultural glasses” and find out why your employees, trainees, colleagues or interns from abroad react very differently in certain situations than you expect? In this training, you will not only learn how certain behaviors can be explained, but also how to think about and reflect on your own “typical German” behavior patterns and expectations.

Content

Definition of culture, influences and impact
Cultural models
Perception and values
Greetings, etiquette and small talk
Body language and culture
Stereotypes and prejudices
What is culture shock and how can you avoid it?
Communication: recognizing and avoiding misunderstandings in communication
Conflict management: recognizing and handling conflicts:
Potential for conflict; honor & code of ethics; responses to conflict
Saving face: Conflict resolution strategies
Summary of key learnings and feedback

Benefits

Raising awareness of cultural differences and avoiding misunderstandings
Promoting openness, respect and appreciation for diversity
Improving internal communication and collaboration
Increasing attractiveness as an employer for international specialists
Preparation for the demands of an increasingly globalized working world

Methods

Presentation and discussion/ brainstorming in plenary
Feedback explanations and discussion in plenary
Analysis of case studies
Inclusion of case studies experienced by the participants
Group work
Role plays
Participant-oriented reflections
Video clips
Interactive exercises
Breakout sessions

Note on the times

As a virtual workshop: 9 am – 12 pm and 2 pm – 5 pm
As an in-house measure: 9 am – 5 pm incl. lunch break and coffee breaks

Number of participants: 3 to max. 10

You can book the training as an in-house measure or as virtual training. If there are more than two participants, we can also schedule an open training course according to your wishes. Please enquire about the options using the registration form below.
Training languages: Arabic, German, English or French

Intercultural awareness Arab World
2099-01-01 | virtual
Why intercultural training on the Arab World?
Many Arab countries today are pursuing ambitious economic policy plans: expanding infrastructure, diversifying the economy, ensuring a sustainable energy supply, modernizing the health and education systems and improving water supply and transport routes.
Companies often see the Arab world as a whole, but the UAE should not be compared to Tunisia and Qatar should not be compared to Morocco. This is precisely why cultural know-how is essential for successful business transactions in the Arab World.
Content
Our intercultural training for the Arab World gives you insights into the cultural, political, historical and economic background of the MENA region. Depending on the needs of the participants, the following topics, for example, which play a role in working with Arab partners, customers/clients and employees, can be highlighted.

Introduction to the Arab World
Perceptions, stereotypes, realities
Business culture and attitudes in the workplace
Intercultural communication and collaboration
Perception of values, attitudes, communication and working methods
Getting to know each other for the first time
Communication styles in a German-Arab comparison
Introduction to the topic of “Negotiating with Arab business partners”
Bargaining – an Arab sport
Sealing a business deal
Conflict management: recognizing and handling conflicts
Conflict potentials
Honor, shame & code of conduct
Reactions to conflicts
Saving face: Conflict resolution strategies

Methods

Presentation and discussion/ brainstorming in the plenum
Feedback explanations and discussion in plenary
Analysis of case studies
Inclusion of case studies experienced by the participants
Group work
Role plays
Participant-oriented reflections
Video clips
Interactive exercises
Breakout sessions

Benefits
The intercultural training is designed to optimize your collaboration with partners from the Arab world.

Your contacts and projects will run smoothly
You prevent misunderstandings and conflicts
You save time, nerves and money

Target group
Intercultural training for the Arab world is aimed at anyone who is interested in the cultural, political, historical and economic background of the Arab world as well as specialists and managers who already have or will have their first international contacts in the Arab world and would like to develop intercultural skills for their work.

Note on the times

As a virtual workshop: 9 am – 12 pm and 2 pm – 5 pm
As an in-house measure: 9 am – 5 pm incl. lunch break and coffee breaks

Number of participants: 3 to max. 10

You can book the training as an in-house measure or as virtual training. If there are more than two participants, we can also schedule an open training course according to your wishes. Please enquire about the options using the registration form below.
Training languages: Arabic, German, English or French
