Intercultural Training Austria: Cultural aspects when living and working in Austria
2099-01-01 | virtual
Due to its expanding economy and prime location, Austria is a magnet for foreign investors, and Austrian companies acquire abroad. An international assignment in Austria is a great opportunity and can be a challenging experience. Failure to adapt to Austrian cultural rules and behaviors can cause inefficiency, frustration and misunderstanding. This training is designed to meet the specific needs of the participants depending on their personal respectively organizational requirements and existing skills set.
Benefits

Raise awareness for cultural and social manners
Create sensitivity and enlarge competences to manage intercultural interactions, particularly with Austrians
Support in overcoming potential culture shocks
Successful and efficient target achievement

Main Contents

Austria as a host country
What is culture – and how does it affect intercultural management and cooperation
Communication styles in Austria
Working in Austria

Methods

Interactive exercises
Use of breakout sessions for group exercises
Analysis of case studies
Exchange of experience and discussion between the participants

Notes on Time:

As a virtual workshop: 9 am – 12 pm and 2 pm – 5 pm
As in-house measure: 9 a.m. – 5 p.m. incl. lunch and coffee break

Number of participants: 3 to max. 10
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.
Training languages: English and German.

Intercultural Training: "Cultural agility – The Competitive Advantage” – Global Leadership & Communication
2099-01-01
In today’s competitive business environment Leaders must continuously develop to be ready to push forward growth strategies, drive innovation and work directly with customers and employees from anywhere in the world. In a recent survey from the Economist Intelligence Unit, 90% of executives from 68 countries define ‘cultural intelligence and agility as their top challenge when working virtually and across borders. Even managers in domestic organisations are likely to work with employees from a variety of cultural backgrounds. 90% of the tasks and activities are communications between people who think and behave differently. On average, 79% of team performance is lost because of the clash of values and personalities combined with poor leadership. The skill to turn those differences into synergy, reducing stress and conflicts becomes THE competitive advantage.
The following topics will be discussed in detail during the training:

Self-awareness and awareness about own prejudices and preconceptions
Learn to adjust your own behaviour to maintain effective communication
Leverage team performance by reducing clash of personalities combined with poor leadership
Reduce stress and conflicts
Learn to create synergy instead, when interacting and managing cross-culturally
Avoid cultural differences turning into liability
Identify the capabilities of your team, focus on and realise their untapped potential
Analysis of specific situations and discussing graphic examples

Benefits
The training has the aim to prepare the participants for the intercultural impacts of global leadership. “You cannot not communicate” (Paul Watzlawick) simply means that EVERYTHING one does is “read” as communication by the culturally diverse people around them. It is therefore critical that one communicates as clearly and as accurately as possible, rather than leaving it to chance. The participants can therefore learn about becoming more confident and competent in communication in intercultural work settings to enable global leadership skills and cultural agility.
Methods

Lecture and discussion
Analysis of case studies
Inclusion of real case studies from the participants
Group work
Participant-orientated reflections

Note on times

As a virtual workshop: 9 am – 12 pm and 2 pm – 5 pm
As in-house measure: 9 a.m. – 5 p.m. incl. lunch and coffee breaks

Number of participants: 3 to max. 10
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.
Training languages: English and German.

Modular Course: Train the Live Online Trainer
2099-01-01
Mastering the interactive switch from flipchart to live online training.
In the realm of virtual training, too, there are several unexpected opportunities to activate, involve and excite course participants. This course will demonstrate in a practical way what technical and methodical instruments are available for interactive and creative live online training courses. And in a study group, you can reflect on the manifold application options, while profiting from the experiences of your colleagues.
Learn how you can teach online just as confidently and effectively as you can in a classroom: step by step, and with plenty of room to practice.
Target group
Trainers and coaches who support companies and organizations in human resources development, who promote employee soft skills and self-efficacy in learning and who are thus experienced in conducting various activating face-to-face formats.
Participants are familiar with online tools and have already gained a basic knowledge of using chat software or virtual whiteboard features.
Goals of the course
Participants….

…are confident in developing, preparing, and conducting interactive live online training courses.
…profit from the experiences of their colleagues.
…know how to implement their training and methods in a virtual realm in an interactive and creative way.
…have already tried out the online instruments several times themselves and thus gained confidence in working in a virtual realm.
…can motivate and assist their course participants and coaches online.
…recognize what opportunities and limits virtual teaching offers.
…look forward to conducting interactive live online courses and consulting.
…develop an understanding for what constitutes live online training and how it may be negatively viewed by the public.

Modular Course

Module A – The Basics: Learning in the virtual realm
Modules B + C – Tools Parts 1 + 2: Using functions with confidence
Module D – Identifying and mastering conceptual challenges
Module E – The transfer and use of methods in the virtual realm
Module F – Hosting larger groups in an activating and result-oriented manner
Peer groups.

Note on times
6 online modules of 120 minutes each, two days with each unit from 8 am – 6 pm CET including breaks and work in peer groups.

Agile goes intercultural - Implementing agility in intercultural teams - Business training for executives, agile coaches and scrum masters
2099-01-01
Today, agile work is part of business routine in many companies. Independent teams develop new solutions for individual customer requirements. Self-reflection and feedback are part of their cooperation and leaders understand their role as facilitators and coaches. Challenges arise when agile approaches are rolled out globally and become part of international virtual collaboration. Diverse ideas about self-organization, in the communication of critical project information or in the way planning is done often lead to discrepancies and impede targeted teamwork. The concept of agile leadership might be interpreted in different ways. The seminar raises awareness of typical obstacles in the global rollout of agile practices.
Contents

Strengthening trust: manners, behaviors and netiquette in virtual teams
Retrospectives: How communication styles influence feedback
Working successfully: Understanding working styles in an international agile team
Agile leadership: leadership philosophies and leadership expectations in an international context

Benefits

Understanding different interpretations of agile practices in an international context and using them constructively
Reflecting on your own cultural imprint and its effects on team members
Influencing project success through relationship management and communication
Developing recommendations for your own working life

Methods

Virtual input
Group work and group discussions
Communication exercises and simulations
Video sequences

Notes on Time:

As a virtual workshop: 9 am – 12 pm and 2 pm – 5 pm
As in-house measure: 9 a.m. – 5 p.m. incl. lunch and coffee break

Number of participants: 3 to max. 10
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.
Training languages: English, German, Portuguese and Spanish.

Intercultural training Australia: Sun, Beach, and Didgeridoo? Down Under Business Training for Professionals and Executives
2099-01-01
For tourists, students and businesspeople alike, Australia is an attractive destination. German companies appreciate the country’s closeness to Asian markets, its well-educated workforce and English as business language. If they get the opportunity of an Australia posting, expatriates and their families do not hesitate to take it, and enjoy the high quality of life, the fauna and flora, the easy-going atmosphere and friendly Australian people.
However, in business life down under, other rules, other expectations, other behaviour- patterns, and often another mindset apply, and they can lead to misunderstandings, making successful business more difficult, and often more expensive. Such factors are not to be underestimated.

Contents

Business communication in Australia
Communication media and Virtual Communication
Language and Humor
Deadlines and Flexibility
Perfection vs. pragmatism
Conflicts and criticism

Benefits

Improve cooperation with Australians
Understand and prevent misunderstandings
Getting to know similarities and differences

Methods

Interactive exercises
Video and audio
Case studies
Breakout sessions
Discussion and reflexion

Note on times

As a virtual workshop: 9 a.m. – 12 a.m. and 2 p.m. – 5 p.m.
As in-house measure: 9 a.m. – 5 p.m. incl. lunch and coffee breaks

Number of participants: 3 to max. 10
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.
Training languages: English, German, France and Arabic.

Intercultural Training Arab Countries: Twenty Two Arab Countries - One Arab World? Business Training for Specialists and Executives
2099-01-01
The Arab region is often considered a “difficult” region for German businessmen, where Islam demands many restrictions from the people. Many differences and priorities shape and influence the cooperation, and here applies “business is not just business” to be successful.

Contents

Business communication in Arab countries
Virtual Communication
Deadlines and Flexibility
Meetings and Presentations
Conflicts and criticism

Benefits

Improve cooperation with Arabs
Understand and prevent misunderstandings
Learn about similarities and differences
Save time and money

Methods

Interactive exercises
Video and audio
Case studies
Breakout sessions
Discussion and reflexion

Note on times

As a virtual workshop: 9 am – 12 pm and 2 pm – 5 pm
As in-house measure: 9 a.m. – 5 p.m. incl. lunch and coffee breaks

Number of participants: 3 to max. 10
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.
Training languages: English, German, France and Arabic.

Intercultural Negotiation worldwide: Negotiate successfully in various cultures
2099-01-01
How do you negotiate in a way that enables you to obtain excellent results for yourself and your company, while at the same time letting your business partners feel that they have also reached what they were negotiating for? Negotiations take place between negotiators who come from diverse cultures, not only national.

Contents

Impact of culture (s) on negotiation
Impact of high and low communication
Attitude to authority, time, risk-taking…
Negotiation styles
Characteristics from China, USA, France, Arab countries…

Benefits

Understanding the mechanisms of Culture in Negotiation
Improving your negotiation skills
Improving your negotiation results
Save time and money

Methods

Interactive exercises
Video and audio
Case studies
Breakout sessions
Discussion and reflexion

Note on times

As a virtual workshop: 9 am – 12 pm and 2 pm – 5 pm
As in-house measure: 9 a.m. – 5 p.m. incl. lunch and coffee breaks

Number of participants: 3 to max. 10
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.
Training languages: English, German, France and Arabic.

Intercultural Training Korea: Successful business with Koreans
2099-01-01
„Even for serving cold water there is a procedure.“ (Korean proverb) You already know that without a business card you are a nobody in Korea – but is it always correct to hand it over with both hands? Why does your Korean counterpart want an extra effort again even though you have just concluded a long-term contract? Would you like to know on which foundations human interaction is based and how important they are for your sustainable business success?
The Korean economy is famous for the export of cars, consumer electronics and since recently also pop culture. The political situation is marked by the division of the Korean peninsula. As a visitor, you are tempted to believe that Koreans are like Westerners, and technology-oriented early adopters. Difficult to perceive but important for your success is that human interaction is still based on ancient Confucian values. However, these values are changing.

Contents

Confucian values as a key to understanding society
Hierarchy and decision-making process in companies
Communication style and decent behaviour
Negotiations

Benefits

You learn how to establish and maintain a professional network
You know how Koreans work and how this helps you to reach your goals
You understand to anticipate or solve problems
You know how to criticize somebody if need be

Methods

Case studies and role plays
Individual and group work
Example videos

Target Group

European and Korean businesses in Europe and Korea
Board members, managers and employees
Project teams, negotiators
Expats and their family members

Note on times

As a virtual workshop: 9 am – 12 pm and 2 pm – 5 pm
As in-house measure: 9 a.m. – 5 p.m. incl. lunch and coffee breaks

Number of participants: 3 to max. 10
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.
Training languages: English, German, French and Korean

Modular intercultural training New Zealand - Cross cultural competences
2099-01-01
Many people in New Zealand are born overseas or have a parent who was born overseas. Many have friends and connections overseas due to their OE (overseas experience) and travelling. Even though New Zealand was privileged and at the same time kind of isolated during the pandemic, the worries about family and friends overseas have shown how multicultural and connected to the word the country really is. International trade has never really stopped.This course builds intercultural competency for New Zealand as a whole, as an originally bicultural country, nowadays shaped by many cultural influences. And yet, it is a culture specific course focusing on New Zealand, and the bicultural aspects make the course so exciting and deep. This course links cross-cultural theory, research and findings to the New Zealand cultureand helps you see the country through a different lens. No matter what culture(s) you call your own, your own cultural lens will be incorporated into the course and make it spicy. The course is highly interactive, and cross-cultural interactions are part of the programme. This practical course allows participants to use real-time activities to test out and extend individual cultural competency.
Content

Giving and receiving feedback and communicate without losing face
Relationship Management
Teamwork and leadership – meetings, planning, timeliness, reliability, group effort, hierarchical structures
DOs und DON’Ts

Learning objectives and benefits

Discuss basic facts and societal background and history to better understand „the kiwi soul“
Understand the importance of intercultural communication and how values influence interactions with others
Recognise your own cultural lens and how you apply it in everyday life to your cross-cultural interactions in New Zealand
Receive essential practical information to improve your experience of living and working in New Zealand
Develop strategies to better communicate in a New Zealand context (and potentially around the world)
Develop the knowledge, skills, and self-awareness to work effectively with people in New Zealand – in your private and business life

Course format
The 12 hours include discussion, peer learning, and practical activities. The programme uses action-learning principles and “training from the back of the room”. There will be prep work between most modules.
Note on times

The course will be run out of New Zealand.
6 x 2 hours = 12 hours, 8-10am CEST, 6-8pm NZST.

Number of participants: 3 to max. 10
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.
Training languages: English, German, French and Italian.
The book
You can find some cross-cultural information about New Zealand here and there, often from academic sources. Silke Noll has written the first cross-cultural book about the New Zealand culture as a whole: “New Zealand – My Adopted Home: A cross-cultural trainer’s personal portrayal of New Zealand and Germany – and what it’s like to live between two worlds.”

Virtual Okaloa Flowlab simulation - Teamflow
2099-01-01
When you look at how work flows through an organization, what you see is often the time when people in teams are actively working on it. Mostly neglected are the wait states. They naturally appear in all organizations around the world when more than one team is working on the same work, or if external dependencies like vendors or agencies are involved. How can you identify them, and how can teams learn to reduce the wait time to deliver quicker and more reliably to their customers, co-operate better and hence improve their team and organizational culture?
Topic: Teamflow
Through simulating a conventional work environment that reflects a mechanistic mindset characterized by a focus on resource efficiency, command and control and specialist workers, participants experience which roadblocks need to be overcome. As the team is taking its first baby steps into agile, they will experiment (in 2 or 3 rounds) with policies and practices (e.g. pull of work, cadences, limiting WIP) that enable collaboration, get the team into flow, and allow an agile mindset to emerge. Weaved into the simulations they will discover the fundamental difference between resource efficiency and flow efficiency.
Learning objectives and benefits

During and after the simulation definite wow-moments across teams on more collaborative ways of working
After the simulation better communication and collaboration across teams
Faster and more reliable delivery of requests to the customer
Better quality across work, also long-term
Cost savings because of shorter lead times (time from starting to finishing work) and higher throughput across teams
Individuals will be able to see the bigger picture of the work, work for a purpose, take personal pride across the organisation and improve the organisational culture

Course format
4 hours simulation, including group discussion, real life simulation and debrief (virtual version; in person if Silke Noll is in Germany).
Note on times

The course will be run out of New Zealand.
4-5 hours, 8-12am CEST, 6-10pm NZST.

Number of participants: 3 to max. 10
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.
Training languages: English, German, French and Italian.

Virtual Okaloa Flowlab simulation - Workflow
2099-01-01
When you look at how work flows through an organization, what you see is often the time when people in teams are actively working on it. Mostly neglected are the wait states. They naturally appear in all organizations around the world when more than one team is working on the same work, or if external dependencies like vendors or agencies are involved. How can you identify them, and how can teams learn to reduce the wait time to deliver quicker and more reliably to their customers, co-operate better and hence improve their team and organizational culture?
Topic: Workflow
In most organizations work is handed over from one specialist role to another, following a certain sequence, also known as a workflow. Workflow cannot be ignored as it is an important part of how work is organized in most organizations, even including agile organizations. Participants will experience workflow (loopbacks) and dependencies. With this simulation we are simulating a typical workflow as defined in e.g. Jira or any other tracking system, whereby work goes from one person to another, and back in case of loopbacks. The Workflow simulation shows what Kanban really is about – differentiating between proto-kanban and Kanban as well as teaching how to deal with back-flow.
Learning objectives and benefits

During and after the simulation definite wow-moments across teams on more collaborative ways of working
After the simulation better communication and collaboration across teams
Faster and more reliable delivery of requests to the customer
Better quality across work, also long-term
Cost savings because of shorter lead times (time from starting to finishing work) and higher throughput across teams
Individuals will be able to see the bigger picture of the work, work for a purpose, take personal pride across the organisation and improve the organisational culture

Course format
4 hours simulation, including group discussion, real life simulation and debrief (virtual version; in person if Silke Noll is in Germany).
Note on times

The course will be run out of New Zealand.
4-5 hours, 8-12am CEST, 6-10pm NZST.

Number of participants: 3 to max. 10
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.
Training languages: English, German, French and Italian.

Virtual Okaloa Flowlab simulation - Competence
2099-01-01
When you look at how work flows through an organization, what you see is often the time when people in teams are actively working on it. Mostly neglected are the wait states. They naturally appear in all organizations around the world when more than one team is working on the same work, or if external dependencies like vendors or agencies are involved. How can you identify them, and how can teams learn to reduce the wait time to deliver quicker and more reliably to their customers, co-operate better and hence improve their team and organizational culture?
Topic: Competence
What happens when you have specialist workers involved when delivering value to the customer? When you rely on specialist workers, you automatically create dependencies, i.e. key man dependencies, and dependencies between work items. The purpose of this simulation is to experience bottlenecks as a result of assigning work to the specialist. This simulation is relevant when you want to introduce the concept of staff liquidity. It can be used in environments where methods like e.g. Kanban and Scrum are applied.
Learning objectives and benefits

During and after the simulation definite wow-moments across teams on more collaborative ways of working
After the simulation better communication and collaboration across teams
Faster and more reliable delivery of requests to the customer
Better quality across work, also long-term
Cost savings because of shorter lead times (time from starting to finishing work) and higher throughput across teams
Individuals will be able to see the bigger picture of the work, work for a purpose, take personal pride across the organisation and improve the organisational culture

Course format
4 hours simulation, including group discussion, real life simulation and debrief (virtual version; in person if Silke Noll is in Germany).
Note on times

The course will be run out of New Zealand.
4-5 hours, 8-12am CEST, 6-10pm NZST.

Number of participants: 3 to max. 10
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.
Training languages: English, German, French and Italian.

Virtual Okaloa Flowlab simulation - Multi-Team
2099-01-01
When you look at how work flows through an organization, what you see is often the time when people in teams are actively working on it. Mostly neglected are the wait states. They naturally appear in all organizations around the world when more than one team is working on the same task, or if external dependencies like vendors or agencies are involved. How can you identify them, and how can teams learn to reduce the wait time to deliver quicker and more reliably to their customers, co-operate better and hence improve their team and organizational culture?
Topic: Multi-Team
This simulation allows an experience of flow and collaboration across multiple teams that need to work together to deliver value. Individual teams can be competence, component or technology teams each with their own area of specialization. They could even be feature teams (full-stack teams) to the extent that each feature team focusses on its own feature set (e.g. check-out, …). The simulation demonstrates multi-tiered flow and collaboration across 2 different levels:
1) the request level and
2) work item level
One of the elements of this simulation is to experience bottlenecks in a multi-team context and the effects of this on delivering value. This simulation is relevant in combination with methods that address scaling.
Learning objectives and benefits

During and after the simulation definite wow-moments across teams on more collaborative ways of working
After the simulation better communication and collaboration across teams
Faster and more reliable delivery of requests to the customer
Better quality across work, also long-term
Cost savings because of shorter lead times (time from starting to finishing work) and higher throughput across teams
Individuals will be able to see the bigger picture of the work, work for a purpose, take personal pride across the organisation and improve the organisational culture

Course format
4 hours simulation, including group discussion, real life simulation and debrief. (virutal version; in person if Silke Noll is in Germany)
Note on times

The course will be run out of New Zealand.
4-5 hours, 8-12am CEST, 6-10pm NZST.

Number of participants: 3 to max. 10
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.
Training languages: English, German, French and Italian.

Virtual Okaloa Flowlab simulation - Value Stream
2099-01-01
When you look at how work flows through an organization, what you see is often the time when people in teams are actively working on it. Mostly neglected are the wait states. They naturally appear in all organizations around the world when more than one team is working on the same work, or if external dependencies like vendors or agencies are involved. How can you identify them, and how can teams learn to reduce the wait time to deliver quicker and more reliably to their customers, co-operate better and hence improve their team and organizational culture?
Topic: Value Stream
Many organizations struggle with the phenomena: performance versus cost versus quality and time pressure. Trying to validate all assumptions upfront will in the end lead to bad quality because at a certain point you will be faced with pressure to deliver and then suddenly the item is rushed through the system. Not agreeing on requirements might lead to high risk of failure further in the value stream. But how to find turning point, moment that you know you are over assessing. The urge to get everything cleared out makes that in the end we feel time pressure and we deliver bad quality. In this simulation participants experience the end-to-end flow along a value creation process, from customer request to delivery to the customer. It addresses dealing with assumptions of the upstream, hand-offs and loopbacks.
Learning objectives and benefits

During and after the simulation definite wow-moments across teams on more collaborative ways of working
After the simulation better communication and collaboration across teams
Faster and more reliable delivery of requests to the customer
Better quality across work, also long-term
Cost savings because of shorter lead times (time from starting to finishing work) and higher throughput across teams
Individuals will be able to see the bigger picture of the work, work for a purpose, take personal pride across the organisation and improve the organisational culture

Course format
4 hours simulation, including group discussion, real life simulation and debrief (virtual version only).
Note on times

The course will be run out of New Zealand.
4-5 hours, 8-12am CEST, 6-10pm NZST.

Number of participants: 3 to max. 10
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.
Training languages: English, German, French and Italian.

Intercultural Competence France - Savoir vivre, laissez faire, savoir faire?
2099-01-01
According to surveys, German companies have particular difficulties working with two countries. In Europe, France is at the top of the list and causes numerous misunderstandings and question marks – on both sides. The cultural specific features of Germany’s close neighbor are often underestimated. Is it enough for a successful cooperation, in the best case just to speak the other language?
Our intercultural business training on France provides an insight into the French mindset and highlights selected cultural, political, historical and economic backgrounds and root causes. Depending on the needs of the participants, the following topics, for example, which play a role in working with French business partners and employees, can be examined:

Mindset – What are differences and similarities?
Trust – How do I build sustainable business relationships, what business customs should I observe?
Il faut tout dire en Allemagne! Communicating effectively and decoding messages
Understanding hierarchy – how do decision-making processes work?
Working styles, time management & understanding of planning
Developing strategies for a successful collaboration with French colleagues & business partners

Benefits

Your contacts and projects will run smoothly
You can prevent misunderstandings and conflicts
You save time, nerves and money

Methods

Virtual tools (including polls, chat, whiteboard, quizzes)
Interactive exercises & breakout sessions in tandems & groups
Videos
Sharing of experiences and discussion among participants

Note on times

As a virtual workshop: 9 am – 12 pm and 2 pm – 5 pm
As in-house measure: 9 a.m. – 5 p.m. incl. lunch and coffee breaks

Number of participants: 3 to max. 10
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.
Training languages: English, German and French

Sino-German collaboration
2099-01-01
Since years, China is Germany’s largest trading partner. Often the German knowledge about China is still limited and biased by media coverage and individual projections about each other. Covid has magnified the collaboration challenge between teams and sites – working from home offices with initially limited technical equipment on both sides, prevalence of virtual exchanges over online meetings, limited travel options to Chinese subsidiaries which are expected to last into 2022 etc. Given all these constraints and cultural magnifiers in the virtual context, misunderstandings in Sino-German project teams have been on the rise.
Our intercultural business training provides a refresher of the Chinese mindset and highlights selected cultural, political, historical and economic backgrounds and actual developments. Depending on the needs of the participants, the following topics, for example, which play a role in working with Chinese business partners and colleagues, can be examined:

Sino-German perceptions. Key Sino-German values
Mindset – What are differences and similarities?
Trust – How do I build sustainable business relationships, what business customs should I observe?
Communicating effectively in projects – decoding implicit messages and body language
Hierarchy@work – understanding leadership styles & decision-making
Working styles, time management & understanding of planning
Creating synergies in the Sino-German collaboration – developing strategies for smooth interactions between German and Chinese colleagues & business partners

Benefits

Your contacts and projects will run smoothly
You can prevent misunderstandings and conflicts
You save time, nerves and money

Methods

Virtual tools (including polls, chat, whiteboard, quizzes)
Interactive exercises & breakout sessions in tandems & groups
Videos
Sharing of experiences and discussion among participants

Note on times

As a virtual workshop: 9 am – 12 pm and 2 pm – 5 pm
As in-house measure: 9 a.m. – 5 p.m. incl. lunch and coffee breaks

Number of participants: 3 to max. 10
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.
Training languages: English, German and French

Short Workshop: Intercultural Pitfalls
2099-01-01
Daily collaboration with different locations has long been a part of everyday work for many specialists and managers. Since last year, they have also been working under tougher conditions – virtually from the home office, without the opportunity to meet in person. Time for a moment of pause and reflection on one’s own experiences in collaboration. The Short Workshop provides insight into potential pitfalls in collaboration between different locations, multicultural project teams and across national borders.
Depending on the needs of the participants, the following topics, which play a role in the cooperation of multicultural teams, can be highlighted:

Culture@work – pitfall body language + perceptions
Orientation frameworks to culture@work
Head vs. heart – building trustful business relations
Leadership styles – hierarchy and decision-making
Communication styles – low and high context cultures
Pitfall amplifiers on teams and their performance: multicultural – virtual – remote – hybrid
Strategies for working effectively across borders, cultures and dis-tance

Methods

Virtual collaboration tools
Trainer Input
Interactive exercises and breakout sessions in tandems and groups
Sharing of experiences and discussion among participants

Note on times

3 hours with a short break.

Number of participants: 3 to max. 10
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.
Training languages: English, German and French

Intercultural Collaboration France-China
2099-01-01
French-Chinese project teams encounter many cultural misunderstandings though they could collaborate more smoothly when focusing on shared values, business practices and understandings. Our intercultural business training on the Sino-French collaboration provides an insight into the Chinese and reflection of the French mindset and highlights selected cultural, political, historical and economic backgrounds and root causes. Depending on the needs of the participants, the following topics, for example, which play a role in working with Chinese business partners and employees, can be examined:
Main Contents

Mindset – What are differences and similarities?
Trust – How do I build sustainable business relationships and what business customs should I observe?
High context high two! Communicating effectively and decoding messages incl. body language
Understanding hierarchy – how do decision-making processes work?
Working styles, time management and understanding of planning
Developing strategies for a successful collaboration between French and Chinese colleagues and business partners

Benefits
The training is designed to optimize your collaboration between French and Chinese business partners and colleagues.

Your contacts and projects will run smoothly
You can prevent misunderstandings and conflicts
You save time, nerves and money

Methods

Virtual tools (including polls, chat, whiteboard, quizzes)
Interactive exercises and breakout sessions in tandems and groups
Videos
Sharing of experiences and discussion among participants
Target groups

Note on times

As a virtual workshop: 9 am – 12 pm and 2 pm – 5 pm
As in-house measure: 9 a.m. – 5 p.m. incl. lunch and coffee breaks

Number of participants: 3 to max. 10
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.
Training languages: English, German and French

Short Workshop: Leading successfully across borders
2099-01-01
Globalisation and digitalisation are two ongoing trends. Intercultural competence plays a decisive role for success as a manager in an increasingly complex international environment. Dealing skilfully with diversity in teams – recognizing differences and leveraging them effectively – is becoming a key competence for managers.
Main Contents

VUCA goes global
3 levels of trust
Working styles, time management and approaches to planning
Leadership styles – Understanding of hierarchy and approaches to decisions
Strategies for developing high performance teams

Methods

Virtual tools (including polls, chat, whiteboard, quizzes)
Trainer Input
Interactive exercises and breakout sessions in tandems and groups
Sharing of experiences and discussion among participants

Note on times

3 hours with a short break

Number of participants: 3 to max. 10
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.
Training languages: English, German and French

Short Workshop: Leading effective virtual meetings across cultures
2099-01-01
Since 2020, virtual working from the home office has become the “new work” routine overnight. Travel options and face2face meetings suddenly disappeared, but projects still had to continue. By remote control, with trial and error. Without specific preparation or training in this previously little-used medium. Since then, many people have found themselves in a day that is riddled with online meetings. Terms like “zoom fatigue,” “resilience,” etc. indicate that face2face meeting principles do not simply translate into the virtual space. Because virtual collaboration is here to stay in the post-Covid era, it is time for a moment of individual pause, reflection on own experiences and sharing of tools & rules for successful virtual communication. The Short Workshop insight into the dynamics of virtual communication and cross-cultural collaboration.
Main Contents

Dual Challenge – virtual meetings and cross-cultural preferences and work styles
Bridging distance, creating closeness and psychological safety
Virtual meetings vs. face2face meetings vs. hybrid meetings
Best practices and agile tools for the design and execution of virtual meetings in all meeting phases

Benefits

Reflection of own experiences
Exchange among participants with their best practices
Reflection on the role of the meeting faciliator
Improve virtual meeting quality, identify individual areas of action, gain confidence with the online media
Fill your tool box

Methods

Virtual collaboration tools
Trainer Input
Interactive exercises and breakout sessions in tandems and groups
Sharing of experiences and discussion among participants

Note on times

3 hours with a short break.

This course is also available as a one day Workshop. Click here to get there.
Number of participants: 3 to max. 10
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.
Training languages: English, German and French

Facilitating and leading effective virtual meetings across cultures
2099-01-01
Since 2020, virtual working from the home office has become the “new work” routine overnight. Travel and face2face meetings suddenly disappeared, but projects still had to continue. By remote control, with trial and error. Without specific preparation or training in this previously little-used medium. Since then, many people have found themselves in a day that is riddled with online meetings. Terms like “zoom fatigue,” “resilience,” etc. indicate that face2face meeting principles do not simply translate into the virtual space. Because virtual collaboration is here to stay in the post-Covid era, it is time for a moment of individual pause, reflection on own experiences and sharing of tools & rules for successful virtual communication. Depending on the needs of the participants, the following topics, for example, which play a role in the communication and collaboration of multicultural teams, can be highlighted:
Main Contents

Challenge cultural intelligence – cultural ways of thinking and working
Challenge virtual space – virtual meetings – face2face meetings – hybrid meeting forms
Intercultural meets virtual – mastering dual challenges for the design of online meetings
Bridging distance, creating closeness and psychological security
Agile tools and best practices for the design and execution of virtual meetings in all meeting phases
Enabling interaction and feedback, managing team dynamics

Benefits

Reflection of own experiences
Exchange among participants with their best practices
Reflection on the role and skillset of the meeting faciliator
Improve virtual meeting quality, know about the team dynamics, identify individual fields of action, gain security and lightness in faciliating online meetings
Toolset – fill and expand own tool box

Note on times

As a virtual workshop: 9 am – 12 pm and 2 pm – 5 pm
As in-house measure: 9 a.m. – 5 p.m. incl. lunch and coffee breaks

This course is also available as a Short Workshop. Click here to get there.
Number of participants: 3 to max 10
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.
Training languages: English, German and French

Intercultural Training Thailand: Land of Smiles – A peek behind the Thai Smile
2099-01-01
Thailand is the second-largest economy in Southeast Asia and the only country in the region that has never been colonized. Buddhism as the predominant religion has a strong influence on many aspects of daily life, culture and business. Thais are famous around the world for their smiles and ‘having fun’ is an important part of Thai life … but visitors need to learn to see behind the facade – not every smile is a happy smile.
Contents
Communicating with the Thais:

Thai history, culture and values
Interpersonal relationships
Communication – verbal and non-verbal

‘Doing business’ in Thailand:

Business in Thailand – features, traditions and ethics
Thai business culture
Negotiations
Leading Thai teams

Relocating to Thailand:

Preparing for the move
Western perceptions of Thailand
Thai attitudes to foreigners
Dealing with Culture Shock

Benefits

Increased self-awareness of your own culture as a filter of how you see things
Improved awareness & knowledge about Thai culture
Better understanding of Thai norms and practices
Faster adaptation and increased performance

Methods

Information sharing & discussion
Case Study analysis
Video cases
Group work
Individual reflection exercises

Note on times

As a virtual workshop: 9 am – 12 pm and 2 pm – 5 pm
As in-house measure: 9 a.m. – 5 p.m. incl. lunch and coffee breaks

Number of participants: 3 to max. 10
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.
Training languages: English and German.

Intercultural Training Italy: Success through competence beyond clichés and stereotyping
2099-01-01
Hardly any other country is associated with so many stereotypes as Italy, one of Germany’s most important trading partners. The geographical proximity of the popular destination for vacation and holidays leads to the perception that we know each other and have found successful forms of communication. However, this is often not the case. In the interaction between Germans and Italians, cultural differences and numerous misconceptions repeatedly lead to misunderstandings and conflicts in various areas of business communication. Economic cooperation requires both sides to have in-depth knowledge of their own and the foreign culture so that synergy potentials can be exploited. The training is intended to make a valuable contribution to this.
Benefits

Confidence in business contacts through background knowledge of cultural imprints
Recognizing synergy potentials in intercultural cooperation (with intercultural teams)
Developing skills to prevent and/or deal with misunderstandings and conflicts

Methods

Practice-oriented information
Exercises (individual and in groups)
Analysis of (own) case studies
Exchange of experiences

Note on times

As a virtual workshop: 9 am – 12 pm and 2 pm – 5 pm
As in-house measure: 9 a.m. – 5 p.m. incl. lunch and coffee breaks

Number of participants: 3 to max. 10
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.
Training languages: English, Italian and German.

Intercultural Training Hungary: Successful communication and cooperation with Hungarian employees, colleagues and business partners
2099-01-01
How can I communicate in an interculturally skilful and type-specific way to be able to recognise and avoid conflicts? The intercultural training for Hungary illustrates the differences in socio-culturally shaped patterns of thinking and behaviour in an intensive and multifaceted way. Participants gain an overview of country-specific cultural characteristics in order to better understand the people and work situations in Hungary. Thus, they are enabled to independently work out intercultural solution strategies and to recognise and deal with intercultural areas of conflict at an early stage. The participants are able to use potential synergies more efficiently and apply them accordingly. In this way, common goals can be achieved with more ease, while taking the local culture into account.
In addition, participants will reflect on their own culture and personality in order to better understand cultural differences.
Contents

Building relationships
Managing time
Understanding rules and quality
Hierarchy and status
Responsibility and initiative
Structure and motivation
Team concept
Dealing with emotions in meetings and negotiations
Expressing feedback and criticism

Benefits

You are made aware of the Hungarian culture
You know the most important cultural differences in communication, negotiation and cooperation
You will be able to deal with the differences efficiently and successfully
You know the success strategies for joint meetings and project goals
You increase your action, communication and impact competence

Methods

Interactive, practice-based training drawing on 16 years of experience of the trainer
Reflection and self-evaluation exercises
Transfer exercises, short knowledge inputs, quizzes and analysis of concrete case studies
Compilation of a personal action plan, learning objectives and strategies
Use of cultural models as a navigation tool

Note on times

As a virtual workshop: 9 am – 12 pm and 2 pm – 5 pm
As in-house measure: 9 a.m. – 5 p.m. incl. lunch and coffee breaks

Number of participants: 3 to max. 10
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.
Training languages: English, German and Hungarian.

Intercultural Know-How Hungary
2099-01-01
Hungary looks back on a long history and always fought for its independence. Even today, the fighting character shapes the country and its people. Economically, Hungary is very interesting for foreign investments due to its attractive conditions and numerous German and international companies have large production facilities on site. Budapest is a lively and culturally extremely interesting metropolis with still some flair from the long-gone Austro-Hungarian monarchy. The business culture in Hungary has its peculiarities. It is advisable to take more time to build good and sustainable business relationships. Hungary is in a process of transformation in terms of management strategies and organizational development. This intercultural business training not only gives an overview of historical, economic, political and socio-cultural developments in Hungary, but also prepares you optimally for your market entry or for your longer stay in Hungary.
Contents

Communication behaviors
Relationship building
Decision making processes
Teamwork
Differences between generations

Benefits

The training is intended to optimize your cooperation with your Hungarian colleagues and partners:

Improvement of your contacts and smooth running of your projects
Optimizing your communication processes to achieve better results
Establishing lasting good business and working relationships to achieve goals
Saving time and nerves by knowing basic values and attitudes in Hungary

Methods

Input and exchange of experiences
Breakout sessions for communication exercises
Analysis of relevant case studies
Discussion and exchange among the participants

Note on times

As a virtual workshop: 9 am – 12 pm and 2 pm – 5 pm
As in-house measure: 9 a.m. – 5 p.m. incl. lunch and coffee breaks

Number of participants: 3 to max. 10
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.
Training languages: English, German and French.

Intercultural Know-How Romania
2099-01-01
Romania is one of the younger EU accession countries (2007) and can look back on a good and steadily developing economy. Underestimated by many, Romania offers excellent skilled workers based on extremely solid training. Romanians do not see themselves as Eastern Europeans because they belong to the Roman culture and they are very proud of it. It is therefore advisable to know more about the country and its diverse landscape and cultural composition. Not only is Bucharest a booming metropolis, the city of Cluj in the west of the country is also an attractive place to invest. The business culture in Romania surprises with a mixture of factual orientation and cordiality. The boundaries between business and personal life are blurred, and it is important for Romanians to build good and sustainable professional and business relationships. Time management can therefore be a challenge. This intercultural business training not only gives an overview of historical, economic, political and socio-cultural developments in Romania, but also prepares you optimally for your market entry or for your longer stay in Romania.
Contents

Communication behaviors
Relationship building
Hierarchies and courtesy in business
Time management
Differences between generations

Benefits

The training is intended to optimize your cooperation with your Hungarian colleagues and partners:

Improvement of your contacts and smooth running of your projects
Optimizing your communication processes to achieve your goals more quickly
Establishing lasting good business and working relationships to achieve optimal results
Saving time and nerves by knowing basic values and attitudes in Romania

Methods

Input and exchange of experiences
Breakout sessions for communication exercises
Analysis of relevant case studies
Discussion and exchange among the participants

Note on times

As a virtual workshop: 9 am – 12 pm and 2 pm – 5 pm
As in-house measure: 9 a.m. – 5 p.m. incl. lunch and coffee breaks

Number of participants: 3 to max. 10
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.
Training languages: English, German and French.

Working successfully with Filipino colleagues
2099-01-01
The business world has become globalised. Intercultural competence has therefore become an important core competence and condition for a successful international business engagement. In addition to technical or subject-matter competence, the ability to work with people from other cultures and in different cultural situations is very significant.
Contents

Description and discussion of cultural differences and similarities between Germany and the Philippines
Comparison of the German and Philippine culture standards, thinking and behavioural patterns
German management styles, communication, motivation, hierarchy
Daily life in Germany (living, shopping, transport system, free time activities)
Introduction to German history and geography

Benefits

They learn to perceive and assess their own cultural orientation, recognise patterns of thinking and behaviour in the Filipino context and understand their significance in working with Filipino staff and colleagues
They acquire comprehensive knowledge of the country and its economy
You will build positive personal and business relationships through positive communication, fair negotiation and avoidance of conflict
Your contacts and projects run smoothly
You can prevent misunderstandings and conflicts
You save time, nerves and money

Methods

Short theoretical inputs (conceptual clarifications and definitions)
Case studies, critical incidents and dialogues
Role play
Discussion

Note on times

As a virtual workshop: 9 am – 12 pm and 2 pm – 5 pm
As in-house measure: 9 a.m. – 5 p.m. incl. lunch and coffee breaks

Number of participants: 3 to max. 10
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.
Training languages: English and German.

Influence Shift Workshop - Exclusive event for Senior Executives who are committed to activating their own and their organization’s hidden resources
2099-01-01
Who influences whom in your work? If you are experiencing any of the situations below, chances are that other people are influencing you more than you are influencing them. Your boss, Global Headquarters or shareholders are limiting your power, saying No to your suggestions, denying resources, or keeping you waiting for answers. Your peers keep ignoring or even sabotaging the implementation of your important cross-functional project. Your team say ‘Yes’ to everything you say, but they implement your strategy so slowly that it drives you crazy.
Contents
Discover how to create an Influence Shift that changes the relationship dynamics with your most difficult stakeholders, so they get fully on board. In this online, experiential Influence Shift Workshop you will learn:

What an Influence Shift really is and how to apply its power to your most important work relationships in a positive, ethical way that benefits everyone involved
The exact steps to create an Influence Shift with your superiors, peers and employees that allows you to get what you need from them without pushing or pleasing
The 3 biggest saboteurs that slow high-achieving leaders down that cause business organizations to lose millions of dollars every year, and how to dissolve them
How to activate the hidden resources in your organization and boost collaborative performance, increase agility and accelerate strategy execution

Note on times

2,5 hours

Number of participants: 3-8
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.

Collaboration is the new competition - Collaborative Communication Training Program in four modules
2099-01-01
Imagine working in an environment where everyone feels comfortable sharing information, learning from each other, making suggestions for changes and improvements, and asking for what they want. Sounds idyllic? Cooperation and collaboration are not just values; they are also skills – skills that can to be trained, practiced, and developed. When collaborative skills are demonstrated consistently by leaders and employees in a work environment, these values come alive and so become a part of the culture and the daily routine. Creating a culture of trust will make you and your business flourish and grow, not to mention make your workplace more attractive to new talent. This training program, Collaborative Communication, is divided into 4 modules. Each module focuses on developing a specific skill set that revolves around interacting with others to promote engagement and collaboration within a distinct professional setting.
Module 1 – Public speaking and confidence training
Being able to present and share information confidently and naturally is an important skill when collaborating in a professional environment. In this module, we focus on how to engage and interact with your audience to make a competent and memorable impression. Additionally, we look at how to be more persuasive and build a convincing argument.
Module 2 – Teamwork and self-leadership
Cultivating a collaborative mindset as well as developing an attitude of self-leadership and self-responsibility are crucial skills for making teamwork work. In this module, we focus on the dynamics of teamwork and how to maximize the potential of working in a team. Additionally, we look at how leading yourself improves cooperation with others.
Module 3 – Managing potential for conflict
The sooner we recognize potential for conflict and address it, the easier it is to prevent escalation. In this module, we look at how to give constructive feedback and confront challenging situations in such a way as to preserve and even improve your working relationships. This ability is critical for collaboration. Conflict is inevitable, but combat is optional.
Module 4 – Cooperative negotiation skills
Everything in life is a negotiation. Nevertheless, there are different negotiation settings that require different approaches. In this module, we will look at internal negotiations and how to approach them cooperatively so as to maintain – and profit from – long-term working relationships.
Each module can be booked separately as individual seminar day(s) or all together as a training course. The length of each module depends on the needs of the client and is determined after a thorough needs analysis. Training can be conducted on-site and/or online.
Note on times
Please enquire about individually arranged training times.
Number of participants: 3 to max. 10
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.
Training languages: English and German.

Cultural Agility - Your competitive advantage
2099-01-01
Cultural agility sets the course for successful leadership in a highly dynamic and uncertain world. To prepare for international challenges, leaders must constantly evolve to drive growth strategies and innovation, and to successfully engage with customers and employees from around the world. In a recent survey by the Economist Intelligence Unit, 90 per cent of executives from 68 countries said that “cross-cultural management” was the biggest challenge in working across borders. Even managers in domestic organisations will increasingly work with staff from different cultural backgrounds. 90 % of tasks and activities involve communication between people who think and behave differently. On average, 79 % of team performance is lost due to the clash of values and personalities combined with poor leadership. The ability to turn these differences into synergies reduces stress and conflict and can work to YOUR competitive advantage.
Contents

Self awareness and awareness of own prejudices and preconceptions
Learn to adapt your own behaviour to maintain effective communication
Increase team performance by reducing the clash of personalities associated with poor leadership
Reduce stress and conflicts
Instead, learn to create synergies when interacting and managing across cultures
Avoid cultural differences beconing a burden
Recognise your team’s capabilities, focus on their potential
Practical case studies and discussion of real-life examples

Benefits
The training aims to prepare participants for the intercultural implications of global leadership. “You cannot not communicate” (Paul Watzlawick) simply means that EVERYTHING you do is “read” as communication and communication is always cultural. It is therefore crucial to communicate as clearly and accurately as possible and not leave it to chance. Participants can therefore learn how to become more confident and competent in communicating in cross-cultural work environments to enable global leadership and cultural adaptation.
Methods

Interactive (group) exercises for reflection and application
Practice-based case studies from the trainer’s 20 years of experience
Exchange of experiences and mutual learning
Application of cultural models and presentation to change perspectives

Note on times

As a virtual workshop: 9 am – 12 pm and 2 pm – 5 pm
As in-house measure: 9 a.m. – 5 p.m. incl. lunch and coffee breaks

Number of participants: 3 to max. 10
You can book the training as an in-house measure or as a virtual training. If more than two people are interested, we can also schedule an open training according to your wishes. Ask about the possibilities under the registration below.
Training languages: English and German.
