Indirect contact by telephone or email

In an age where globalisation is advancing rapidly, intercultural competence is a decisive factor for doing business successfully, not only for the management but also for people in the administration. Today contact with persons from different cultural groups by telephone and email is a normal part of everyday working life.

Not being able to use non-verbal signals such as body language, facial expressions and all the other aspects involved in face-to-face communication make contact via media such as the telephone or computer (email) particularly difficult. On top of all this there are specific cultural differences concerning both content and formal aspects. Formal rules such as the use of different polite expressions in writing or on the telephone determine, for example, the way people expect to be addressed. Where content is concerned, there may be different ways of interpreting any times given, different emphasis may be placed on spoken or written agreements and there may be differences in the assessment of hierarchical structures.

In other words indirect communication by email or telephone is full of hidden pitfalls that often delay everyday business and make it considerably more difficult. In order to overcome these special difficulties we offer intercultural training courses designed to meet the needs of the professional tasks “writing emails” and “telephoning” in an intercultural context.

Welcome to Germany

Intercultural inpat support programme with Andreas Hauser

Çağlayan Çalişkan

...joins ti communication as Project Manager

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Reference example - Teambuilding and effective management between Spanish, German and French teams.

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