Customer care

Customer care is part of day-to-day business for international companies all over the world. But how does the treatment of customers in your own country differ from the treatment of Chinese people? What must you watch out for when taking care of Russian or Italian customers and business partners?

Our customer care training courses provide professional preparation for dealing with customers and business partners from other cultures. In addition to valuable tips about first contacts, you will also learn the degree of importance placed on personal relationships by business partners from other cultures and how to accommodate these expectations.

Other central aspects of the training course include building relationships and taking care of contacts, the meaning and symbolisation of presents, useful information concerning indirect communication by email and telephone and the relevance of business trips.

With the aid of our training courses you will learn how to avoid treading on the toes of customers from other cultures. Do not risk the worst scenario of culturally related misunderstandings leading to a breakdown in the cooperation and causing considerable damage. Instead reap the benefit of stable and trusting business relationships and contribute to mutual satisfaction in the cooperation.

Welcome to Germany

Intercultural inpat support programme with Andreas Hauser

Çağlayan Çalişkan

...joins ti communication as Project Manager

TNT: Tri-National Training

Reference example - Teambuilding and effective management between Spanish, German and French teams.

The role of trust in international cooperation in crisis areas:

a comparison of German and US-American NGO partnership strategies...

Expat Center Worldwide

The idea of the expat center came originally form the USA. Today their offices can be found in many cities around the world...